Frequently Asked Questions
FAQ
Still need help?
Find answers to common questions about our peptides, shipping, testing, and support.
What are peptides?
Peptides are short chains of amino acids — typically between 2 and 50 — linked by peptide bonds. They play essential roles in biological processes and are widely used in scientific research to study cellular signaling, receptor binding, and metabolic pathways.
How much bacteriostatic water should I use to reconstitute?
The amount depends on the peptide and desired concentration. A common approach is to add 1–2 mL of bacteriostatic water per vial. Use an online peptide reconstitution calculator for precise dosing based on the peptide's total content in milligrams.
How do I reconstitute my peptides?
Using a sterile syringe, slowly inject bacteriostatic water into the vial along the glass wall — never directly onto the lyophilized powder. Gently swirl (do not shake) until the powder is fully dissolved. The solution should be clear with no visible particles.
How long do peptides last?
Lyophilized (freeze-dried) peptides can remain stable for 12–24 months when stored properly at -20°C. Once reconstituted with bacteriostatic water, most peptides remain viable for 4–6 weeks when refrigerated at 2–8°C.
How should I store my peptides?
Store lyophilized peptides in a cool, dry, dark place — ideally in a freezer at -20°C. Reconstituted peptides should be kept refrigerated at 2–8°C. Avoid repeated freeze-thaw cycles and exposure to direct sunlight or heat.
What is the recommended approach for research dosing?
Dosing varies by compound and research protocol. Always refer to published literature for the specific peptide you are working with. Start with the lowest effective concentration and titrate based on your experimental objectives.
How soon will my order ship?
Orders placed before 3:00 PM PST on business days ship same day. Orders placed after the cutoff or on weekends/holidays will ship the next business day. You'll receive tracking information via email once your order is dispatched.
How can I track my order?
Once your order ships, you'll receive an email with a tracking number and a direct link to the carrier's tracking page. You can also check your order status by contacting our support team with your order number.
Do you ship internationally?
Yes, we ship to most countries worldwide. International orders typically arrive within 7–14 business days depending on the destination. Please note that customs duties and import taxes are the responsibility of the recipient.
How is purity verified at The Amino Collective?
Every batch is tested by independent, accredited third-party laboratories using High-Performance Liquid Chromatography (HPLC) and Mass Spectrometry (MS). We test for purity, identity, sterility, endotoxins, and heavy metals.
Where can I find the COA for my batch?
Certificates of Analysis (COAs) are available on each product page. You can also request a specific batch COA by contacting our support team with your order number. Every COA includes HPLC purity data, MS identity confirmation, and batch-specific details.
How do I verify my COA independently?
Each COA references the third-party lab that performed the testing. You can contact the laboratory directly with the batch number to verify authenticity. We encourage researchers to perform their own independent verification for complete confidence.
Why is there no liquid in my vial of peptides?
Our peptides are shipped in lyophilized (freeze-dried) powder form for maximum stability and shelf life. You will need to reconstitute them with bacteriostatic water before use. This is standard practice and ensures the highest quality product.
Where are you located?
The Amino Collective is based in the United States with our primary operations and fulfillment center in California. All products are manufactured in FDA-audited, cGMP-certified facilities within the US.
Where do you source your peptides from?
All of our peptides are synthesized in cGMP-certified, FDA-audited manufacturing facilities. We maintain strict quality control partnerships and every batch undergoes independent third-party testing before being made available.
What is your return policy?
Due to the sensitive nature of research compounds, we cannot accept returns on opened products. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery and we will arrange a replacement or full refund.
What should I do if my purchase arrives damaged or defective?
Contact our support team immediately with photos of the damaged packaging and product. We take shipping issues seriously and will send a replacement at no cost. All shipments include protective packaging, but we stand behind every order.